FAQ
How can I contact Biotina?
Our customer support team is ready to assist you! You can reach us at Info@trybiotina.store for any inquiries or assistance.
Do you ship worldwide?
Yes, we ship to the United States, Canada, Australia, the United Kingdom, and all European countries.
Where do you ship from?
To ensure our customers receive their products quickly and efficiently, we ship from strategically located warehouses worldwide, including the United States, the United Kingdom, Germany, Czech Republic, China, and Singapore.
Can I modify or cancel my order?
Changes or cancellations must be requested within 12 hours of placing your order. After this time, we are unable to process modifications, but you can return your order for a full refund once it has been delivered.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and payments via PayPal for your convenience.
When will my order be processed?
Orders are processed and shipped Monday through Friday, usually within 1-3 business days. Orders placed over the weekend will be processed the following business day.
How long will it take to receive my order?
Due to high demand, orders typically arrive within 5-7 business days in the UK. For international orders, delivery times may vary depending on the destination.
What happens if I don’t receive my order?
If your order does not arrive within 30 days of shipment, please contact us, and we’ll issue a full refund.
How can I return an item?
To return an item, please email us at Info@trybiotina.store with your order number and reason for return. We’ll guide you through the return process.
What should I do if I receive a defective or incorrect product?
If you receive defective, incorrect, or damaged items, contact us with your order number, photos of the item(s), and a description of the issue. We’ll resolve the problem as quickly as possible.
When will I receive my refund?
Refunds will be credited to your original payment method within 7-10 business days after we receive the returned item or process the cancellation. If you don’t see the refund within this time, please check with your bank or credit card provider.